OUR  TERMS & CONDITIONS

  

General information

  1. Alhudafoods is a Website where Your Order is prepared by Us, delivered by Us or collected by You. You can communicate Your Orders on Our Website for delivery or collection.
  2. Use of Your personal information submitted via the Website is governed by these Terms and Conditions.
  3. For the purpose of these Terms and Conditions, wherever the context so requires:
    1. The term You/Your/User shall mean any person who is competent to enter into binding contracts and is accessing or using the Website and services provided on the Website.
    2. The terms We/Us/Our/Al Huda shall mean the Website and/or the Company, as the context so requires.
    3. The term Company shall mean Al Huda Food Store Ltd, registered in the United Kingdom, Number 13829260 with registered office at 89 Seven Sisters Road, London, England, N7 6BU United Kingdom.
    4. The terms Website shall mean https://alhudafoods.co.uk/. For the avoidance of doubt, please note that references to the Website in these Terms & Conditions include any current or future version of Our Website.
    5. The term Order shall mean any Order placed by the User for any Goods available on the Website and ordered through the Website.
    6. The term Account shall mean collectively the personal information, payment information and any other information provided by You in order to use Our Website.
    7. The term Goods shall mean the products available on Our Website at the time of submission of Your Order.
  4. The headings of each section in these Terms & Conditions are only for the purpose of organizing the groups of provisions in an easy-to-read manner, they shall have no legal or contractual value.
  5. By using Our Website, You are deemed to have read and accepted the Terms and Conditions.
  6. You agree that these Terms and Conditions constitute a legally binding agreement between the User and the Meat Lift. Your act of visiting any part of the Website constitutes Your full and final acceptance of these Terms & Conditions. No one except You and Us have any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.
  7. We reserve the right to change these Terms & Conditions from time to time by changing them on this page without a notification. You are required to check the Terms and Conditions occasionally. If You continue to use Our Website You are deemed to have consented to all the modifications made

 

Valid Binding Contract

 

  1. These Terms and Conditions shall continue to form a valid and binding contract between the User and Al Huda, until:
    1. The User continues to access and use the Website; or
    2. The transaction between the Parties, if any, concludes to the satisfaction of both Parties;

   whichever is longer. 

 

Termination

  1. The Company reserves the right, to unilaterally terminate in its sole discretion, the User's access to the Website and its services, at any time, without a notice or cause. The User shall continue to be bound by these Terms and Conditions. The User shall not have the right to terminate these Terms and Conditions until the expiry of the same.

 

 Company Information and Contact details

  1. Al Huda Food Store Ltd is registered in the United Kingdom, Number 13829260 with registered office at 89 Seven Sisters Road, London, England, N7 6BU United Kingdom.
  2. You can contact Us via Email: info@alhudafoods.co.uk or Telephone 02079989830
  3. We are not a VAT registered business.

 

Food Quality & Service

  1. Al Huda is committed to provide the online ordering experience and the delivery service with utmost care and skill in accordance with good industry standards.
  2. We will make every effort to ensure the freshness, cleanliness, and good quality of Goods offered on Our Website.

 

 Ordering Goods

  1. You must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name, in order to place an order with Us.
  2. You can place an Order on Our Website with or without registering on Our Website. When You register and make an Account, Your purchase history and Your details are saved on s Secure Website hosting server.
  3. When You place an Order on Our Website You may be required to provide Your name, phone number, email address, delivery address and password. Please keep Your password private. It is Your responsibility to make sure that all payment details, email address, your address and telephone number provided to Us are correct and complete. We are not responsible for refusing to provide service should the details be incorrect, out of date or incomplete.
  4. Any Order that You place with Us is subject to availability, delivery capacity and acceptance by Us. When You place Your Order on Our Website, We will send You an an email to confirm that We have received it and then an SMS and Email to confirm if We have accepted or rejected your order.
  5. We are not liable for any error You make during the ordering process. Should You make a mistake, please contact Us as soon as possible. You should send a confirmation email confirming the changes you make to your Order.
  6. After your Order is ready for collection or delivery, You should receive a confirmation from Us.
  7. If You are outside the delivery area of Al Huda Food Store, You will not be able to place an Order with Us.
  8. We reserve the right to decline any order or to suspend your Account with Us at our discretion

 

 

Cancellation, Delays and Returns

  1. You have the right to cancel an Order before an Order is accepted by Us.
  2. Please thoroughly check Your Order details before submitting it on Our Website. To cancel an Order after it has been submitted, You need to contact Our Store before the Order is approved or rejected by Us. Please contact Our store immediately, if You want to cancel the Order. We guarantee Our support to help You with the cancellation process.
  3. If You are unable to receive the delivery or respond to telephonic correspondence within 10 minutes of Our Delivery Drivers physically reaching Your address, package could be left with Your neighbour or in area surrounding Your premises, if advised by You in advance. Once the Goods are delivered, they become Your responsibility.
  4. If the Goods cannot be received at the time of delivery, left with Your neighbour or in area surrounding Your premises, it will be returned to Our Store for You to collect the Order in person later. You will be charged for delivery, even if unsuccessful.
  5. We guarantee to transport meat in a chilled environment and to maintain the cold chain.
  6. We will do Our best to complete Your Order, for Collection or Delivery, on time. We do not take responsibility for delays resulting from circumstances beyond Our control which We could not prevent in any reasonable way such as weather conditions or traffic.
  7. Once an Order is accepted by You, We cannot take returns. It is Your responsibility to inspect thoroughly all the Goods at the time of collection or delivery.

 

 

Complaints Procedure

  1. We are committed to providing high quality food products and service to all our Customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.
  2. If you have a complaint, please email us at info@alhudafoods.co.uk with the subject ‘Complaint’ and Your Order Number. We will acknowledge the receipt of Your complaint promptly.
  3. Any complaints with respect to the quality of Goods or service rendered will be viewed by our Management. The response shall be sent to You within 48 hours from the time of receiving the complaint.

 

Payment Terms and Prices

  1. The total price for the Order including all other charges for delivery, taxes, costs, if any, will be displayed on the Website when You place Your Order.
  2. The Company reserves the right to alter the price and selection of Goods available for sale on the Website and to add or remove items from our Price list.
  3. We will make sure all the prices are displayed correctly; however We do not take responsibility for any wrongly displayed prices.
  4. Payment option must be selected at the time of Ordering. Failure to pay on time will result in the cancellation of Your Order.
  5. All payment methods accepted by Al Huda are displayed on our Website.
  6. To process financial transactions, We use third party Payment Service Provider. As required, You permanently authorise Us to instruct such Payment Service Provider to handle withdrawals from Your bank account. You also permanently agree that in accordance with Your requests as submitted, We may give such instructions on Your behalf. In the event of conflict between these Terms and Conditions and the Payment Service Provider's terms and conditions, these Terms and Conditions shall prevail.

 

Security

  1. Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored, or processed by Al Huda food store. The User is directed to the relevant payment gateway and the Payment Service Provider deals with the payment.

 

Intellectual Property Rights

  1. You are authorised to access and use the Website solely for lawful purposes and does not infringe Our intellectual property rights.
  2. You are not authorised to do anything with the Website except for browsing and using its services made available to You.
  3. Do not reproduce any material from the Website.
  4. Ensure not to do anything that could harm the Website and computer systems hosting it. You must not do anything that undermines or inhibits the use and enjoyment of the Website by other Users.

 

Liability Limitations

  1. Any losses suffered due to events beyond Our control will not be Our responsibility.
  2. Unless directly caused by Our actions or failure to act, any losses You suffer shall not be Our responsibility.
  3. In the event that Al Huda Food Store is found to be liable to You, total aggregate liability is limited to the purchase price of the Goods You have paid for in Your Order.
  4. The Company will not be liable for any delay or failure to perform its services where User has failed to provide accurate complete information in the User’s Order, or if User fails to accept collection or delivery of Goods in accordance with an Order.

 

 

Guarantee and Disclaimers

  1. We will try to provide the Website with utmost care and skill and make sure that it is as described in this Terms and Conditions.
  2. We will make every effort to ensure that the Website functions properly. However, We do not guarantee that the Website will be available all the time. The Website might be temporarily unavailable due to repair or maintenance or inaccessibility on Our or Third -party computer systems.
  3. We will make every effort to ensure that Our Website is virus-free, however We recommend that You use appropriate firewall and antivirus software to protect Your devices.
  4. We do not make any other commitments or guarantees on Our Website or services except those We expressly indicate in these Terms and Conditions and other additional commitments from consumer rights granted by law.

 

Privacy Policy

  1. We are committed to protecting your privacy online.
  2. Once an Order is placed, We collect and store information such as Your name, contact details, email, delivery address, username and password. We further ensure that the data is kept in compliance with the General Data Protection Regulation (GDPR).
  3. The datacenter where Your data is stored has sufficient physical access requirements to protect any threats to in-person data theft. The facility is SSAE 16 SOC 2 Type 2 audited.
  4. The datacenter implements and maintains appropriate security measures to protect Personal Data from Security Incidents and to preserve the security and confidentiality of the Personal Data.
  5. You acknowledge that security measures evolve and We may update or modify Our security measures form time to time.
  6. In agreeing to these Terms and Conditions, You give Us Your permission to send Your payment information to a Payment Service Provider for them to store, use or transfer.
  7. All the payment card details are encoded. We do not store any details of Your payment information.
  8. In agreeing to these Terms and Conditions You give Us Your permission to send Your address and telephone number to Delivery Drivers for them to use the data to delivery goods to You.
  9. You may select to receive certain notifications, promotions, newsletters or any other information from Us. You can also opt out at any time.
  10. We use secure server connection to encrypt all the data You send to Us in order to reduce the risk of Your information being intercepted before it reaches Us. We follow stringent security measures to safeguard the data and We protect it from any unauthorised access. However, security of Your data is not absolutely guaranteed due to the nature of the Internet. We recommend that You use appropriate firewall and antivirus software to protect Your devices and data.
  11. We may disclose Your personal information when it is required by law, code of conduct or regulations, if and when required, by any competent authority or to protect the rights of Our Users.
  12. It is essential that You keep information private and minimise the risk of unauthorised access to Your Account on Our Website. Please log off after You finish using Our Website.
  13. Please contact Us to find out what data of Yours We store and process, to amend them or to cancel Your Account.

 

Waiver

  1. In the event that You or We fail to exercise any right or remedy contained in these Terms and Conditions, this shall not be construed as a waiver of that right or remedy.

 

Severability

  1. If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such a Term or Condition will be severed from the remaining Terms and Conditions which will continue to be valid to the fullest extent permitted by law.
  2. If a court finds part of this agreement illegal, the rest will continue in force.
  3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

Final Considerations

  1. All correspondence is to be conducted in English.
  2. English law applies to these Terms and Conditions. If any disputes arise between You and Us in relation to these Terms and Conditions and You want to take court proceedings, You must do so in the English Courts.

 

 

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All Rights Reserved
E:info@meatlift.com